Telemarketing

Successful telemarketing is a combination of quantity and quality.  Your reps need to make enough calls to find interested prospects, and when they find one they need to deliver your message skilfully.

• To achieve quantity we deliver world class outbound dialling solutions. These are proven to increase productivity and to make the reps life easier.  The end result is happier reps making more effective calls every day.
  
  
• How many times have you received a voicemail and returned the call only for the rep who answers to know nothing about you or why you’re calling?  Outbound calls generate inbound calls and handling them effectively is crucial. By automatically displaying the callers details on the reps computer, they can be fully prepared to make the sale.   
  
  
• Add low cost call recording and you can increase the effectiveness of every call.  By monitoring calls you can deliver effective coaching and training to your reps. It has the added advantage of proving what was said in every call, thereby protecting your business from false claims. 
  
  
• Confirming appointments is essential but can be a time consuming task.  Using SMS txt messages to confirm appoints is both cost effective and saves time. When you book an appointment you can schedule a reminder that it is automaticity sent the day before.  This reduces the work that the telemarketer has to do but still reminds your customer of the visit.

Next steps:

• Adaptive Progressive Dialler (for business to business calls)
• Adaptive Predictive Dialler (for business to consumer calls)
• Adaptive CTI
• Adaptive Call Recorder
• Adaptive Desktop SMS

Click here or call us today to book a demonstration.